Responsible for administering FICO OM scoring system and Oracle Siebel CRM product catalogue. Working with software vendors to resolve issues and add new features to the Bank software. Providing 3rd level technical support to business customers, such as Department of Risk Analysis and Department of Retail Banking. Applying new settings to different IT banking systems, such as Openway Way4, Oracle Siebel CRM, FICO Origination Manager. Creating test-cases for UAT, load testing and functional testing. Elaborating internal documentation (instructions, guidelines, procedures) Responsibilities: ● administration and maintenance of the software related to the functioning of the bank's credit products; ● monitoring of existing software and hardware infrastructure; ● quality assessment of prospects for the operation of services the bank; ● analysis of the efficiency of the credit applications processing services; ● working with customer's claim service; ● assessment of the prospects for quality of service operation. Achievements: only in 3 years made a way from the specialist to expert

As a QA specialist I was responsible for manual software testing, detecting issues in new software builds, setting up different complex test environments. Responsibilities: ● testing and detecting issues in new software builds ● communicating with Development Team for issues fixing ● test-design

Responsibilities: ● Communication with Acronis inc. customers by e-mail, phone, and web chat. ● Resolution of Acronis products usage problems remotely through e-mail, phone, and web chat. ● Remote assistance to customers using Remote Desktop or WebEx. ● Compliance with department requirements based on volume forecast and determined by the department or sub-department manager. ● Ensure widespread adoption and high customer satisfaction of Acronis software solutions and customer service delivery, based on technologies and applications, by timely customer calls and partner support. ● New product launch support. ● Issue verification. ● Identification of workarounds and subsequent communication with team members and knowledgebase manager ● Work with development and QA to resolve the issue. ● Reporting back to the customer during an expectable and agreed upon time frame. ● Ensure that proper and in-time leads are forwarded to sales department. ● Assisting customers with solving sales related issues. ● Working with PM and Technical writers to introduce amendments into user guides. ● Working with product managers to identify new trends for development. ● Fulfill IT security issues, follow corporate security standards and requirements. ● Provide service and support for corporate and home users and holding introductions to new users. ● Explain detailed technical aspects/solutions to customers and partners (resellers). ● Help customers identify issues, their needs and requirements

Automation of industrial processes

Учебный Центр «Специалист» при МГТУ им. Н.Э.Баумана